Your dealer network,
running on WhatsApp.
Virtukart builds two things for companies that sell through a channel. Connekt is a distribution CRM that lives inside WhatsApp. AI assistants handle sales, support, finance and field work on the same number. Your dealers install nothing.
Where your dealers already are
No app to install, no login to forget
Works on any phone
Counter staff and field teams included
What is Virtukart?
Virtukart builds WhatsApp-first business software for companies that sell through dealers, distributors and retailers. There are two products.
Connekt is a distribution CRM that runs inside WhatsApp: dealers order, ask for statements and raise complaints in chat, while your team works from one dashboard. AI assistants sit on the same number and handle sales, support, finance and field operations on their own. Virtukart is made by Virtukart Technology Pvt. Limited in Hyderabad, India.
- Two products: Connekt and AI assistants, bought together or apart.
- Four pillars covered: sales, support, finance, field and operations.
- Built for small and mid-scale dealer-led companies in India.
- Runs on the official WhatsApp Business API, verified business number.
- Syncs with Tally and Zoho Books.
- Free 30-minute demo on your own dealer workflows.
Key terms, defined
- Dealer-led business
- A dealer-led business sells through a channel rather than direct to the end customer. Orders come from dealers, distributors, stockists or retailers, and most of the day-to-day work is order taking, dispatch updates, collections and field visits.
- Distribution CRM
- A distribution CRM manages the channel rather than individual consumers. It holds dealers, price lists, orders, outstanding amounts and field activity in one place, instead of a pipeline of one-off deals.
- AI assistant
- An AI assistant is software that holds a conversation and finishes the task. Unlike a chatbot it remembers past chats, looks things up in your systems, and takes an action such as creating an order or sending a payment reminder.
- WhatsApp Business API
- The WhatsApp Business API is the official channel from Meta for companies that message at scale. It runs on a verified business number, which is what keeps automated messaging compliant and safe from bans.
Sources and references
- WhatsApp Business Platform (Meta) - the official business messaging platform Virtukart is built on
- WhatsApp Cloud API documentation (Meta for Developers) - the API behind verified business numbers and message templates
Two products, one WhatsApp number.
Connekt is the system of record for your channel. The AI assistants are the people-hours you get back. Take one, or run both together.
Connekt
Run your dealer network on WhatsApp.
Connekt is a WhatsApp-first CRM for companies that sell through dealers, distributors and retailers. Dealers place orders in chat. Your team sees every order, dealer and payment in one dashboard.
- Dealer, product and price-list master.
- Orders and quotations taken in chat.
- Outstanding, ledgers and collection follow-up.
- Sales team and field staff reporting.
AI Assistants
Four assistants that answer and act.
AI assistants sit on the same WhatsApp number and handle the repeat work. They answer dealer questions, chase payments and log field updates without a person in the loop. Buy them with Connekt, or on their own.
- Sales assistant for enquiries and orders.
- Support assistant for complaints and status.
- Finance assistant for invoices and reminders.
- Field assistant for check-ins and stock updates.
What actually runs inside the chat?
Four areas cover most of what a dealer-led company does every day. Each one works on its own, and they share the same dealer record.
Sales
From enquiry to confirmed order, in one chat.
- Dealers order from your live price list.
- Quotations and approvals move in chat.
- Every enquiry is captured and assigned.
- Follow-ups run until the order closes.
Support
Dealer questions answered without a phone call.
- Order and dispatch status on demand.
- Complaints logged as tickets, not lost messages.
- Warranty and service requests tracked to closure.
- Hard cases handed to your team with full history.
Finance
Invoices out, payments in, ledgers clear.
- Invoices and statements shared in chat.
- Automatic reminders on due and overdue amounts.
- Dealer-wise outstanding visible to your team.
- Payment proof collected and matched.
Field & Operations
What your field team did, without the daily call.
- Check-ins and visit notes from any phone.
- Beat plans and coverage against target.
- Counter stock and competitor updates.
- Dispatch and delivery confirmations.
How does a company go live?
Four steps. Most companies are live in days, not months, because the hard part - getting dealers to adopt a new app - does not exist here.
- 01
Load your channel
Your dealers, products, price lists and territories go in. Your team gets a dashboard, your dealers get a WhatsApp number.
- 02
Go live on WhatsApp
We onboard you to the official WhatsApp Business API on a verified business number. Dealers install nothing.
- 03
Switch on assistants
Start with the pillar that hurts most, usually sales or collections. Add support and field as your team settles in.
- 04
Connect your books
Link Tally or Zoho Books so orders, invoices and outstanding stay in step with your accounts.
Which businesses is this built for?
Small and mid-scale Indian companies that sell through a channel. Different goods, same daily problem: orders in loose messages, payments chased by phone, field activity nobody can see.
Auto & Auto Parts
Dealerships, spare-part distributors and service networks.
FMCG & Consumer Goods
Distributors and super-stockists running large retailer beats.
Building Materials
Cement, tiles, sanitaryware, paints and hardware channels.
Pharma Distribution
Stockists and chemists ordering on repeat cycles.
Industrial & Electricals
Dealer-led sales of equipment, cables, fittings and spares.
Agri Inputs
Seed, fertiliser and equipment dealers in rural markets.
What changes on day one
How it works today
- Orders arrive as voice notes, photos of pads and free text.
- Someone retypes them into Tally at the end of the day.
- Dispatch status is a phone call to the warehouse.
- Outstanding is chased dealer by dealer, from memory.
- Field visits are known only from the salesman’s word.
How it works on Connekt
- Orders arrive structured, against your live price list.
- They land in the dashboard and flow to your books.
- Dispatch status is answered in chat, on request.
- Reminders go out on schedule, ageing is visible to all.
- Every visit is logged with time, place and notes.
Virtukart, in questions and answers
Short answers to what channel-led companies ask us most.
What is Virtukart?
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What is Connekt?
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Who is Virtukart built for?
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Why WhatsApp instead of a dealer app?
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Do I have to buy both Connekt and the AI assistants?
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What can the AI assistants actually do?
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Does it work with Tally or Zoho Books?
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Does Virtukart use the official WhatsApp Business API?
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What languages does it work in?
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How long does it take to go live?
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How much does it cost?
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How do I get started?
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Your dealers are already on WhatsApp.
Put your business there too.
Book a 30-minute demo. We will run Connekt and the assistants on your own dealers, products and price list.
Last updated · Reviewed by the Virtukart product team