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Connekt by Virtukart

The distribution CRM that lives in WhatsApp.

Dealers order, ask for statements and raise complaints in the chat they already use. Your team runs sales, support, collections and field work from one dashboard. Nobody installs anything.

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Quick answer

What is Connekt?

Connekt is a WhatsApp-first distribution CRM for companies that sell through dealers, distributors and retailers. It holds your channel: dealer masters, price lists, orders, outstanding amounts, support tickets and field activity.

The dealer side runs entirely inside WhatsApp, so there is no app to adopt. The company side is a dashboard with role-based access, synced with Tally or Zoho Books. Connekt is built by Virtukart Technology Pvt. Limited in Hyderabad, India.

  • Six modules: channel master, orders, collections, support, field force, dashboard.
  • Dealers work in WhatsApp - nothing to install or log in to.
  • Orders priced from the price list attached to each dealer.
  • Role-based access for sales, accounts and management.
  • Two-way sync with Tally and Zoho Books.
  • AI assistants can be added on the same number.
Module 1 · Channel masterFoundation

Where does dealer information live?

Every dealer, distributor and retailer has one record: contact people, territory, credit terms, price list and the full history of what they ordered and paid. Your sales team sees the same record your accounts team sees.

  • One record per dealer, not five spreadsheets.
  • Territory, credit terms and price list attached.
  • Full order and payment history in one view.
Connekt dealer master screen showing dealer profiles, territories and price lists
Module 2 · Orders & quotationsSales

How do dealers place an order?

The dealer opens the same WhatsApp chat they already use and picks from your live catalogue. Rates come from the price list attached to that dealer, so nobody argues about the rate later. The order lands in your dashboard the moment it is confirmed.

  • Ordering against your live price list.
  • Quotations and approvals handled in chat.
  • No retyping into the accounting system.
A dealer placing a structured order inside a WhatsApp chat with Connekt
Module 3 · Collections & ledgerFinance

How does Connekt help with collections?

Invoices and statements go out in chat. Reminders run on a schedule you set, before and after the due date. Your team sees dealer-wise outstanding and ageing in one screen instead of asking accounts for a report.

  • Invoices and statements shared in chat.
  • Scheduled reminders on due and overdue amounts.
  • Dealer-wise outstanding and ageing on one screen.
Dealer outstanding and ageing report inside the Connekt dashboard
Module 4 · Support & ticketsSupport

What happens to dealer complaints?

A complaint in a WhatsApp group gets lost. In Connekt it becomes a ticket with an owner and a due date. Dealers can ask for order or dispatch status any time and get an answer without calling your office.

  • Complaints logged as tickets with an owner.
  • Order and dispatch status answered on demand.
  • Warranty and service requests tracked to closure.
A dealer complaint being turned into a tracked ticket in Connekt
Module 5 · Field forceField & Operations

How do I see what my field team did?

Field staff check in from the same WhatsApp number, note what happened at the counter and record stock or competitor activity. You get coverage against the beat plan instead of a call at seven in the evening.

  • Check-ins and visit notes from any phone.
  • Beat plan coverage against target.
  • Counter stock and market feedback captured.
Field staff check-in and beat plan coverage view in Connekt
Module 6 · Dashboard & integrationsVisibility

What does the management team see?

One dashboard covers orders, collections, tickets and field activity by dealer, territory and salesperson. Connekt syncs with Tally and Zoho Books, and connects to any system with a REST API, so your books stay the source of truth.

  • Orders, collections and field activity in one view.
  • Two-way sync with Tally and Zoho Books.
  • REST API for anything else you run.
Connekt management dashboard with orders, collections and field activity
Optional

Add assistants when you want the work done for you.

Connekt works with your team answering the chats. Switch on an AI assistant and the routine part - taking a repeat order, checking dispatch status, chasing a due payment, logging a field visit - happens without anyone typing.

Meet the assistants
FAQ

Connekt questions, answered

What channel-led companies ask before they move their dealers over.

What is Connekt?

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Connekt is a WhatsApp-first distribution CRM by Virtukart. It manages dealers, price lists, orders, collections, support tickets and field activity. Dealers work inside WhatsApp; your team works from a dashboard.

How is Connekt different from a normal CRM?

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A normal CRM tracks a pipeline of individual deals and expects everyone to log in. Connekt manages a channel: dealer masters, price lists, repeat orders, outstanding amounts and beat plans. Your dealers never log in at all, because their side of it is WhatsApp.

Do dealers need to install anything?

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No. That is the point. Dealers use the WhatsApp they already have, on the phone they already carry. There is no app to download, no password to reset and no training day.

How is this different from a WhatsApp group?

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A group holds messages. Connekt holds records. An order becomes an order with quantities and rates, a complaint becomes a ticket with an owner, a payment reminder goes out on schedule. Nothing depends on someone scrolling back to find a message.

Does Connekt replace my ERP or accounting software?

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No. Connekt sits in front of it. Orders, invoices and outstanding sync with Tally or Zoho Books, so your accounts stay where they are and your team stops retyping the same data twice.

Can I control what each user sees?

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Yes. Access is role-based. A salesperson sees their own dealers and territory, a regional manager sees the region, and accounts sees the money. Dealers only ever see their own information.

Do the AI assistants come with Connekt?

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They are separate and optional. Connekt works with your team answering the chats. Switch on an assistant when you want the routine questions, order taking or payment reminders handled without a person.

How long does it take to go live?

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Most companies are live in days once the dealer list, product catalogue and price lists are ready. Deeper ERP integrations take longer. Our team handles the WhatsApp Business API onboarding and the data load.

Is my data secure?

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Data is encrypted in transit, access is role-based so staff only see what they should, and messaging runs on the official WhatsApp Business API on a verified business number.

See Connekt on your own dealers.

Bring a dealer list, a product catalogue and one price list. We will show the order, the invoice and the reminder running end to end in 30 minutes.

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Last updated · Reviewed by the Virtukart product team