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AI Assistants

Not a chatbot. Four assistants that act.

One for each pillar: sales, support, finance and field. They answer dealer messages on WhatsApp and then do the thing - create the order, raise the ticket, send the reminder, log the visit. Switch on one, or all four.

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Quick answer

What is an AI assistant?

An AI assistant is software that holds a conversation and finishes the task. It reads the dealer message, works out what is needed, and then acts inside your systems.

A chatbot follows a menu and only replies. A Virtukart assistant takes the repeat order, checks the dispatch, sends the statement or files the field visit, and hands anything unusual to a person. Four assistants cover sales, support, finance and field operations.

  • Four assistants: Sales, Support, Finance, Field.
  • Each has memory, tools and knowledge of your business.
  • They create records, not just replies.
  • English, Hindi and major regional Indian languages.
  • Escalation rules you set, with full chat history attached.
  • Run on Connekt, or on your existing ERP through an API.
What makes it an assistant

What makes this different from a chatbot?

Three things: it remembers, it uses your systems, and it knows what you sell.

Memory

It remembers the dealer, the last order and what was promised. Nobody repeats themselves.

Tools

It acts. It creates the order, raises the ticket, sends the statement and updates the record.

Knowledge

It learns your products, rates, schemes and policies, so answers match what you actually sell.

The four

Which assistant should I switch on?

Start with the pillar that eats the most of your team’s day. Add the rest as you settle in.

Sales

Sales Assistant

Takes the order while your team is busy.

The Sales Assistant answers dealer and customer enquiries, quotes from the right price list and turns a confirmed message into an actual order.

  • Answers product, stock and rate questions.
  • Takes repeat orders against the dealer price list.
  • Captures new enquiries and assigns the territory owner.
  • Follows up until the order is confirmed or dropped.
Support

Support Assistant

Answers the status calls you take all day.

The Support Assistant handles the questions that interrupt your office: where is my order, when is dispatch, how do I claim warranty.

  • Order, dispatch and delivery status on request.
  • Logs complaints as tickets with an owner.
  • Handles warranty and service requests.
  • Escalates anything unusual with full chat history.
Finance

Finance Assistant

Chases the money so your team does not.

The Finance Assistant sends invoices and statements, follows up on due and overdue amounts, and keeps a record of what each dealer said.

  • Sends invoices, statements and ledger extracts.
  • Reminds before due date and after it passes.
  • Collects payment proof and flags it for matching.
  • Shows accounts who has paid and who has not.
Field & Operations

Field Assistant

Turns field chatter into field data.

The Field Assistant collects what your salespeople and delivery staff see, in the chat they already use, and files it where management can read it.

  • Check-ins and visit notes from any phone.
  • Counter stock and competitor activity.
  • Beat plan coverage against the day plan.
  • Delivery and dispatch confirmations.

Your team stays in charge.

You set the line the assistant does not cross. A new dealer, an order above a value, a rate below the floor, a dealer with credit on hold - any of these can require a person before anything moves.

When the assistant hands over, your team gets the full conversation, the dealer record and what the assistant already tried. Nobody starts from “can you explain the issue again”.

Need something the four do not cover? We build custom assistants to your own business rules.

FAQ

Assistant questions, answered

What companies ask before they let software answer a dealer.

What is an AI assistant?

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An AI assistant is software that holds a conversation and finishes the task. It reads the message, works out what is needed and then acts in your systems. A Virtukart assistant has three things a chatbot does not: memory of past chats, tools it can use, and knowledge of your business.

How is an assistant different from a WhatsApp chatbot?

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A chatbot follows a fixed menu and only replies. An assistant creates the order, raises the ticket, sends the payment reminder and updates the dealer record. If a dealer types their order as a voice note or in loose text, the assistant understands it instead of asking them to press 1.

Which assistants are available?

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Four, matched to the four pillars: the Sales Assistant, the Support Assistant, the Finance Assistant and the Field Assistant. We also build custom assistants to your own business rules where a workflow does not fit the four.

Do I have to use all four?

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No. Switch on one and add the rest later. Most companies start where the load is heaviest, usually order taking or collection follow-up.

Can an assistant hand a chat to a person?

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Yes. Anything unusual, sensitive or high-value goes to your team with the full chat history attached. You decide the rules - for example, any order above a value, or any dealer with credit on hold.

Do the assistants need Connekt?

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No. They work best on Connekt because the dealer, price and outstanding data is already there, but they can also run on their own number over your existing ERP or CRM through an API.

What do the assistants learn from?

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Your own material: product and rate lists, schemes, credit terms, dispatch policy, service documents and past conversations. That is why the answers match your business instead of sounding generic.

What languages do they work in?

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English, Hindi and the major regional Indian languages, including mixed spellings in Roman script. A dealer who writes in Marathi or Telugu gets an answer in the same language.

Can an assistant make a mistake on an order?

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Every order the assistant creates is confirmed back to the dealer in writing and visible to your team before dispatch. You can also require human approval on any rule you choose, such as a new dealer or an order above a set value.

How long does it take to set one up?

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Most assistants are live within days. We load your knowledge, connect your systems and test the assistant on real past conversations before it answers a live dealer.

Put one assistant to work this week.

Book a 30-minute demo. Bring a real dealer conversation and we will run the assistant against it.

Book a Free Demo Chat on WhatsApp

Last updated · Reviewed by the Virtukart product team